Shipping Policy

Most orders will ship out in 2-5 business days of ordering. Your order will be shipped standard service. We do not ship on Saturdays, Sundays, or holidays. Most orders are generally received within 7 business days once shipped. While we do all we can to ensure your order is delivered on time, cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. 


The default pricing on our site is in USD, the conversion rate depends on your issuing card company used for the transaction. International shipping times vary depending on location. Some delays may occur depending on your country's customs. Ruffer co. is not responsible for applicable custom fees, import duties, taxes, or any other charges. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order placed and the Tax- free threshold (if exists) for goods imported into the destination country. More information can be obtained by contacting your local customs office. The customer is responsible for all related international charges, even if the shipment is refused upon delivery. 

Return & Exchange Policy


We want your dog to be hype and happy. We gladly accept returns within 30 days of purchase. All item(s) returned must not have been worn or used. Ruffer Pets is not responsible for return shipping expense. Once the item returned is received in good condition, we will issue a store credit equal to the amount of the item(s) returned. 


Please notify us within 30 days if you wish to exchange. All items exchanged must not have been worn or used. We will gladly send you an exchange for different size or style. If you wish to exchange an item please contact us for more details at 


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